In order to provide more efficient, organized attention and better tracking for each request, the Association of Colonists of Puerto Aventuras makes available to the community the new system of support tickets through Odoo.
From now on, if you need to report an incident, request support, or follow up on any issue related to the services of the Association, you can do so quickly from colonos.org.
How to create a ticket?
Just follow these simple steps:
- Go to colonos.org.
- Select the section Help.
- Complete the form with the information of your request and submit it.
Once submitted:
- A ticket number, will be automatically generated, with which you can follow up on your case.
- You will receive a confirmation email.
- Our team will review your request and channel it to the appropriate area to provide you with attention in the most efficient way possible.
Why use the ticket system?
The use of this system allows us to:
- Provide timely tracking for each request.
- Assign each case to the responsible area.
- Maintain a history of attention.
- Reduce response times and improve our service.
- Prevent requests from getting lost among different communication channels.
We invite you to use this new channel for all requests related to the Association's services.
We continue to work to provide increasingly agile, organized, and transparent service for the entire community.
Good Puerto 💙